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Privacy Policy



To register with the (site) you must be over the age of 18 years of age. You must ensure that the details provided by you on registration or at any time are correct and complete. You must inform us immediately of any changes to the information that you provide when updating your personal details. We are registered in compliance with the Data Protection Act.


 Governing law

The contents of this web site are directed solely at those who access the site from the England and Wales. Your use of this web site and any purchase by you on this website of any product(s) is governed by the Law of England and Wales and will be deemed to have taken place in England and subject to the exclusive jurisdiction of the Courts of England and Wales..
The site has taken care in the supply of information of the content of this website. To the fullest extent permitted by the law the site content disclaims all warranties of any kind with respect to the content of this website.
The site and suppliers and its directors or related companies shall not be liable for any losses or claims arising directly or indirectly from use of this website except that this exclusion of liability does not apply to any damages in connection with death or personal injury caused by the negligence of the Pharmacist or Suppliers’, its directors or employees.

All content of this website is for information purposes only and is not a substitute for professional medical advice, rather it is designed to support, not replace, the relationship between you and your healthcare providers. If any of these terms are held to be invalid or unenforceable then the validity and enforceability of the remaining provisions shall not be affected.


The takes online security very seriously and you can use our website with confidence. We use a secure server which encrypts your information during transmission. Your details are transferred over a secure virtual private server. Except if provided to others in the circumstances set out in this policy, the data supplied by you will be kept on the site’s secured servers and computer systems, protected from all outside intrusions.



In common with many other website operators, we may use standard technology called 'cookies' on this site. Cookies are small pieces of information that are stored by your browser on your computer's hard drive and they are used to record how you navigate this website on each visit.

Our cookies are used to enable us to develop our website to reflect our customers interests and by noting who has seen which pages, properties and advertisements (including click through from emails), how frequently particular pages are visited and determining the most popular areas of our website. We may use cookies to enrich your experience of using the website by allowing us to tailor what you see to what we have learned about your preferences during your visits to the site.

Most browsers automatically accept cookies, but you can usually change your browser to prevent cookies being stored. Please note, if you do turn cookies off this will limit the service that we are able to provide to you and may affect your visitor experience.

For further information on cookies and how to switch them off see

The Information We Collect

In order to provide you with the services you require, we will collect personal information about you from our website, telephone conversations, emails and written and verbal communications. These will include, for example, your name, address, email address, phone number and details that are relevant to the service(s) in which you are interested. 

We may supplement the information that you provide with other information that we obtain from our dealings with you or which we receive from other organisations, such as other companies in our group.
Information about other people
 If you provide information to us about any person other than yourself, you must ensure that they understand how their information will be used and that you are authorised to disclose it to us, and to consent to its use on their behalf, before doing so.

How We Will use Your Information

 All personal information that we obtain about you and/or any other person whose details you provide will be recorded, used, and protected by us in accordance with current data protection legislation, our Terms and Conditions and this Privacy Policy. We will primarily use the personal information: to provide the services you request from us to communicate with you in the event that any services requested are unavailable or if there is a query or problem with your order for record keeping purposes to carry out market research so that we can improve the services we offer  to track and analyse activity on our website to create an individual profile for you so that we can enhance your user experience,  to understand and respect your preferences and to provide details of relevant offers and opportunities where you have agreed to receive them.

Disclosing your personal information

IIn order to provide our products and services, we may, occasionally, appoint other organisations to carry out some of the processing activities on our behalf. These may include, for example, our panel of medical experts, technology hosts, printing companies and mailing houses. In these circumstances, we will ensure that personal information is properly protected and that it is only used in accordance with this Privacy Policy.

Loyalty Club Card Programme

We would like to use the information you provided on the application form as well as relevant details about how you use your Pharmacy Club Card and what you buy in your Pharmacy in order to:

  • Help manage the Pharmacy Club Card and improve the way we run it.
  • Understand our customers' shopping habits to improve their shopping experience.

Please note, unless you indicate otherwise, we will contact you with offers and information about products and services of interest to you and your family. We may also share your details amongst our company and the businesses that process our Pharmacy Club Card information on our behalf (e.g. printers who need certain details to print our mailings). We may also use and share information relating to groups of customers, without identifying individuals, to learn more about customer behaviour and find ways of enhancing our service.


Deletion or status of Data

You have the right to contact in writing at any time to request that any or all of your personal data held by the for the purposes of service provision be deleted or provided to you in an electronic format of our discretion.  On receipt of written confirmation of a request for deletion of data has been received it will be actioned by us within a reasonable period.  Proof of deletion will be available if in writing if requested.
For more information our Customer Service Department is open Monday to Friday 9am to 6pm. Phone:  0844 251 0377, Fax: 0844 251 0381 or alternatively Email:

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